Terms and Conditions
Welcome to SolatiumWorld.com managed by KS international (“Website”, “we”, “our”, or “us”). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
If you do not agree with any part of these terms, please do not use our website.
1. Eligibility
You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian. By using this site, you represent and warrant that you have the legal capacity to enter into this agreement.
2. Use of the Website
You agree to use the website only for lawful purposes and in accordance with these Terms. You are prohibited from:
- Engaging in any activity that could damage, disable, or impair the website.
- Using the site for fraudulent or misleading purposes.
- Attempting to gain unauthorized access to any part of the website.
3. Account Registration
If you create an account with us, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.
4. Products / Services
All descriptions, images, prices, and availability of products/services are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including pricing errors or stock unavailability.
5. Pricing and Payment
All prices are listed in INR and are inclusive/exclusive of applicable taxes, unless stated otherwise. We reserve the right to update prices at any time. Payments must be made through our approved payment gateway partners.
6. Shipping & Delivery
Delivery times are estimates and not guaranteed. We are not liable for delays caused by external factors. Please refer to our Shipping Policy for more information.
7. Returns & Refunds
We accept returns/refunds as per our Return & Refund Policy. Please read the policy before making a purchase.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Solatium World or its content suppliers and is protected by intellectual property laws. Unauthorized use is strictly prohibited.
9. User-Generated Content
By submitting any content (reviews, feedback, etc.), you grant us the right to use, reproduce, and publish it. You confirm that you own or have permission to use such content.
10. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or from any products/services purchased through it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.
12. Privacy Policy
Your use of the website is also governed by our Privacy Policy which outlines how we collect, use, and safeguard your information.
13. Termination
We reserve the right to suspend or terminate your access to the website at our sole discretion, without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users or the site.
14. Changes to the Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the revised terms.
15. Governing Law
These Terms shall be governed and construed in accordance with the laws of India without regard to its conflict of law principles.
Privacy Policy
At SolatiumWorld.com (“we”, “our”, or “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.solatiumworld.com.
By using our site, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party gateways)
b. Non-Personal Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and usage data
2. How We Use Your Information
We may use the information we collect to:
- Process transactions and deliver products/services
- Communicate with you (order updates, marketing, support)
- Improve our website and services
- Personalize user experience
- Prevent fraudulent activities
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service providers (e.g., payment processors, delivery partners)
- Legal authorities when required by law
- Third-party analytics tools (e.g., Google Analytics)
These parties are obligated to keep your information secure and confidential.
4. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze site usage
- Deliver personalized content
You can control cookie settings through your browser, but disabling cookies may limit your site experience.
5. Data Security
We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent to data processing
- Opt out of marketing communications
- Request data portability
To exercise any of these rights, contact us at support@solatiumworld.com
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites. Please read their policies before submitting personal data.
8. Children’s Privacy
We do not knowingly collect data from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the site after changes means you accept the updated policy.
REFUND POLICY
We believe in 100% customer satisfaction. Operated by K S INTERNATIONAL we have a team of hardworking professionals working every day to make your experience special. Buying any products can be really tough sometimes, as you may not find your ideal one in one-go. But we accept return with following condition only;
- Return or exchange requests have to be made within 7 days of the parcel being received.
- When requesting a product return or exchange, a 360-degree opening video of the shipment must be submitted.
- No exchange or return will be accepted without a360-degree opening video.
- Exchanges are only accepted for product faults, sizing concerns, or instances when the incorrect product was shipped by us.
- No returns or exchanges will be accepted non-other the mentioned above.
- To facilitate a return or exchange, customers must arrange a courier or reverse pick-up to us the defective or wrong product back.
- We do not offer free pickups for returns; instead, it is entirely dependent on mutual agreement.
- We would make a pickup request within seven working days if we agreed to accept the return.
- The exchange procedure will commence as soon as the defective or wrong products received to us or in our warehouse.
- Are there any product-specific return policies?
- We have 7 days Replacement and exchange policy
- We have 7 days return policy
- Replacement and Exchange Product will be Delivered within 7 days.
- Once refund is processed within 3-5 days it will be credited in bank account within 5-7 working days
Shipping Policy
Orders placed from Monday to Friday (excluding holidays) will be processed and shipped within 2-3 business days once payment verification has been obtained. Orders placed on Saturdays and Sundays and on public holidays, will begin processing the following business day for acceptation. All customers will receive a confirmation email when the order has been shipped. Pre-order products will need 4 weeks to be shipped. All orders are shipped via insured courier. International shipping world-wide so that we can spread the luster of our products all over the world. The exact shipping cost and delivery period for international deliveries will be worked out by our customer service team depending on the location and order value, and communicated within 2 business days of receiving the order. Once a product is shipped it will be delivered within 5-7 working days.
Shipping Fees
- Standard Shipping: Rs. 40.00 (INR Forty only) across India.
- Free Shipping: Available on orders above Rs. 1000.00 (INR One Thousand Only)
Cash on Delivery (COD)
- COD Availability: Available on a PAN India basis.
- COD Charges:
- A flat fee of Rs. 100.00 for orders below Rs. 1000.00.
- 50.00 for orders above Rs. 1000.00.
- COD Charge Waiver: COD charge waived on orders over Rs. 5000.00 with a valid coupon.
- COD Booking Fee: Rs. 100.00 must be paid online to avail the COD facility.
GST Inclusion: – All prices listed on our website include GST, ensuring transparency in your purchase.
Order Tracking: – Once your order has shipped, you will receive a tracking number via email or SMS to monitor your shipment in real time. International Shipping At this time, we are focused on shipping within India. For any special shipping needs, please reach out to our customer service.
Delivery Delays: – Unforeseen delays may occur due to weather, holidays, or other circumstances. We will notify you in case of any delays.